Terms and Conditions

Privacy:

Quilter's Fancy collects information necessary to fill your orders, such as name address, telephone number and credit card number, or to reply to inquiries.

We also maintain a list of addresses to distribute our newsletter and other promotional materials from time to time. Simply tell us if you no longer wish to receive such items and you will be removed from the list.

All customer information is kept strictly confidential. We do not sell our mailing list or share any information with anyone.

Backorders:

We will backorder items and ship them when available.

Exchanges or Returns:

Please call, write or email if you are not satisfied in any way with your order. The following items are not accepted for exchange or return:

Books

Patterns

Cut goods

Special orders

We must be notified in advance of any item being returned. Items may be returned within 10 days of receipt. Pack the item securely and return via UPS or USPS with a return receipt only. This assures everyone that the package is received. Enclose a copy of the invoice and the reason for the return and indicate if an exchange or refund is preferred.

Shipping fees are not refundable.

Damaged orders:

If your order is delivered by UPS and received damaged, save all packaging materials and call UPS at 1-800-PICKUPS. They will inspect and pick up the damaged items and return them to us. We will ship new merchandise.

If your order is delivered by USPS and received damaged, notify us and file a report with your local post office.

Errors or Price Increases:

Prices are subject to change without notification due to supplier increases and fluctuations in the exchange rate. Typographic errors are subject to correction.